{"id":301,"date":"2025-10-20T18:04:57","date_gmt":"2025-10-20T21:04:57","guid":{"rendered":"https:\/\/inkuma.com.br\/?page_id=301"},"modified":"2026-02-20T17:18:56","modified_gmt":"2026-02-20T20:18:56","slug":"trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/inkuma.com.br\/es\/trocas-e-devolucoes\/","title":{"rendered":"Pol\u00edticas de Cambios y Devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"301\" class=\"elementor elementor-301\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5c64f9 e-flex e-con-boxed e-con e-parent\" data-id=\"a5c64f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77d562a elementor-widget elementor-widget-heading\" data-id=\"77d562a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de Cambios y Devoluciones<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b226f elementor-widget elementor-widget-text-editor\" data-id=\"d1b226f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"translation-block\"><b>Studio Inkuma<\/b> prioriza la satisfacci\u00f3n y la confianza de sus clientes. Por eso, elaboramos esta pol\u00edtica con base en el C\u00f3digo de Defensa del Consumidor (CDC) Brasilero, garantizando sus derechos y estableciendo un proceso claro y transparente.<\/div><div style=\"font-weight: bold; margin-top: 30px;\">1. Condiciones generales<\/div><div>Todas las solicitudes de cambio o devoluci\u00f3n deben ser comunicadas previamente a nuestra Central de Atenci\u00f3n. Los productos devueltos sin esta comunicaci\u00f3n, fuera del plazo establecido o sin los accesorios y documentos que los acompa\u00f1an ser\u00e1n reenviados al cliente, tras intentos de contacto, sin derecho a reembolso.<\/div><div><em>Importante: los productos se env\u00edan exactamente como son recibidos del fabricante, sin ning\u00fan tipo de modificaci\u00f3n en nuestro centro de distribuci\u00f3n.<\/em><\/div><div style=\"font-weight: bold; margin-top: 30px;\">2. Devoluci\u00f3n por arrepentimiento o desistimiento<\/div><div>El cliente podr\u00e1 desistir de la compra dentro de un plazo de hasta 7 (siete) d\u00edas corridos desde la recepci\u00f3n del producto, conforme a lo previsto por el CDC.<\/div><div>Para que la devoluci\u00f3n sea aceptada, el producto debe:<\/div><div>\u00a0\u00a0\u2022\u00a0\u00a0Estar en su embalaje original;<\/div><div>\u00a0\u00a0\u2022\u00a0\u00a0No presentar signos de uso;<\/div><div>\u00a0\u00a0\u2022\u00a0\u00a0Contar con el precinto original intacto;<\/div><div>\u00a0\u00a0\u2022\u00a0\u00a0Incluir la factura, el manual y todos los accesorios.<\/div><div>En caso de desistimiento de servicios contratados, se aplicar\u00e1 una penalidad del 40 % del valor acordado, destinada a cubrir costos operativos.<\/div><div style=\"font-weight: bold; margin-top: 30px;\">3. Reintegro de valores<\/div><div>El reembolso se realizar\u00e1 seg\u00fan el medio de pago utilizado, siempre que se cumplan las condiciones de devoluci\u00f3n:<\/div><div class=\"translation-block\">\u2022\u00a0<b>Tarjeta de cr\u00e9dito:<\/b> el reintegro podr\u00e1 verse reflejado hasta en dos res\u00famenes posteriores, de acuerdo con los plazos de la entidad emisora.<\/div><div class=\"translation-block\">\u2022\u00a0\u00a0<b>Boleto bancario o d\u00e9bito online:<\/b> el valor ser\u00e1 reembolsado dentro de los 10 (diez) d\u00edas h\u00e1biles, mediante dep\u00f3sito en la cuenta del titular de la compra.<\/div><div class=\"translation-block\">\u00a0\u2022\u00a0\u00a0<b>PIX:<\/b> el valor ser\u00e1 reembolsado dentro de los 3 (tres) d\u00edas h\u00e1biles, mediante dep\u00f3sito en la cuenta desde la cual se realiz\u00f3 el PIX.<\/div><div>No realizamos reembolsos a cuentas de terceros.<\/div><div style=\"font-weight: bold; margin-top: 30px;\">4. Producto o servicio con defecto<\/div><div>Si el producto presenta alg\u00fan defecto dentro de los 7 (siete) d\u00edas corridos posteriores a la recepci\u00f3n, la solicitud de cambio podr\u00e1 realizarse a trav\u00e9s de nuestra Central de Atenci\u00f3n.<\/div><div>Luego de ese plazo, el contacto deber\u00e1 realizarse directamente con el fabricante, dentro del per\u00edodo de garant\u00eda correspondiente.<\/div><div class=\"translation-block\">Si el servicio prestado presenta fallas dentro del plazo de garant\u00eda ofrecido por <b>Studio Inkuma<\/b>, el cliente podr\u00e1 solicitar su evaluaci\u00f3n y las acciones pertinentes.<\/div><div style=\"font-weight: bold; margin-top: 30px;\">5. Central de Atenci\u00f3n<\/div><div>Para cualquier solicitud relacionada con cambios, devoluciones, cancelaciones o soporte t\u00e9cnico, pueden comunicarse con nuestra Central de Atenci\u00f3n:<\/div><div>\u00a0\u00a0\u2022\u00a0\u00a0E-mail: <strong>contato@inkuma.com.br<\/strong><\/div><div>\u00a0\u00a0\u2022 \u00a0WhatsApp: <strong>+55 21 2160-0802<\/strong><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es O Studio Inkuma preza pela satisfa\u00e7\u00e3o e confian\u00e7a de seus clientes. Por isso, criamos esta pol\u00edtica com base no C\u00f3digo de Defesa do Consumidor (CDC), garantindo seus direitos e estabelecendo um processo claro e transparente.1.\u00a0\u00a0\u00a0Condi\u00e7\u00f5es GeraisTodas as solicita\u00e7\u00f5es de troca ou devolu\u00e7\u00e3o devem ser comunicadas previamente \u00e0 nossa Central de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-301","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Trocas e Devolu\u00e7\u00f5es \u2014 Inkuma | Pol\u00edtica de Reembolso e Direito do Consumidor<\/title>\r\n<meta name=\"description\" content=\"Saiba como funcionam trocas, devolu\u00e7\u00f5es e reembolsos na Inkuma \u2014 loja de quadrinhos, livros e RPG. 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